At Lunza.in, we value your satisfaction and strive to provide quality products. Please review our return and exchange policy carefully before making a purchase.
Exchange Policy
We only offer exchanges on products. Refunds are not available. If you receive a defective or incorrect product, you may request an exchange under the following conditions:
- The exchange request must be initiated within 7 days of receiving the product.
- The product must be unused, undamaged, and in its original packaging with tags intact.
Courier Charges
- Customers are responsible for all courier charges associated with the exchange process.
- This includes both sending the product back to us and shipping the replacement product to you.
Exchange Process
- Contact us at shop@lunza.in or 8962327988 to initiate an exchange.
- Provide your order details and reason for the exchange.
- Once approved, ship the product to the following address:
Ward No.15, Durg Road, Gandai, Chhattisgarh - After receiving and inspecting the product, we will process the exchange and ship the replacement item.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Products that show signs of use or damage.
- Items without original tags or packaging.
- Customized or personalized products.
Contact Us
For any questions or concerns, feel free to reach out:
📧 Email: shop@lunza.in
📞 Phone: 8962327988